Extended Return Window for Holiday Gifting
We want every healthcare professional to have enough time to explore how Eko fits into their clinical routine. That’s why purchases made between November 6, 2026 and December 31, 2026 can be returned through January 31, 2027. Whether it’s a gift or a personal upgrade, we want you to feel confident in your choice.
Our return policy
You can return non-engraved Eko devices and accessories bought directly from ekohealth.com until January 31, 2027.
- Free return shipping within the United States
- Refunds issued within 10 business days of receiving your return, to your original payment method
What can't be returned
There are only two exceptions:
- Engraved items, including engraved CORE 300™ diaphragm assemblies. These sales are final.
- Items purchased from Amazon or other resellers. Please contact the seller directly about their return policy.
Good to know
- Non-refundable charges: Shipping fees and engraving services are not refunded.
- Returns from outside the U.S.: You're responsible for return shipping costs.
- Inactive payment method: Refunds can only be issued to the original form of payment. If your original card or account is closed, contact your bank or provider once the refund is released.
- Eko+ membership: If you paired your device with the Eko App and started a trial or membership, downgrade to the Free plan before your trial ends or your next renewal date. You'll keep Eko+ features until then. See Managing your Eko+ membership and the Eko+ Downgrade and Cancellation Policy.
Device broken or not working?
This is handled under warranty, not returns. Email support@ekohealth.com and we'll help troubleshoot. If we can't fix it, we'll help you file a claim. See our Warranty Policy.
Ready to start your return?
Before you return: Having trouble with setup, sound quality, or the app? Most issues can be solved in one session. Join us for a 30-minute live training and Q&A session, or book a one-on-one call with a member of our support team to get the most out your CORE 300™ or CORE 500™.
Still want to return? You'll need:
- The email address used to place your order
- Your order number, which starts with "E" followed by seven digits (e.g. E8675309)